Coronavirus (Covid-19) FAQs
Are Beagle Street still operating as normal?
Our website and your online account are both operating normally and are not expected to be impacted.
You can also contact us via phone, email or webchat. Please be aware that if you contact us by phone, there may be longer waiting times than usual, and our opening hours are subject to change. You can also email us at email@example.com. See how and when you can contact us here.
Does my life insurance policy cover me for Coronavirus illness (COVID-19)?
Yes – death from Coronavirus illness (COVID-19) will be handled like any other life insurance claim. Should an existing customer die as a result of Coronavirus illness (COVID-19), this is covered as part of their policy and will be assessed as per our normal claims process. At Beagle Street we have a clear and transparent way of approaching claims and we shall continue to take this approach when dealing with claims relating to this virus.
What about critical illness cover?
Coronavirus illness (COVID-19) is not a listed condition specified in our critical illness product within our terms and conditions. A full list of conditions we cover are listed here.
In the unfortunate event that you were to develop a critical illness that we cover as a result of Coronavirus, we would approach this claim in the same way as we would usually.
Have you changed your application questions in light of Coronavirus illness (COVID-19)?
Yes, we have now added questions specifically about Coronavirus illness (COVID-19) to our application journey. These changes mean we can accurately assess your situation and the cover we can provide to you. As always, please ensure that you answer all the questions in our application journey accurately.
If I have been diagnosed with or have symptoms of Coronavirus illness (COVID-19), what will you do?
We will assess each applicant on an individual basis based on how you have answered our questions relating to Coronavirus illness (COVID-19) in the application. This will consider a range of scenarios relating to Coronavirus illness (COVID-19) and could mean different application outcomes based on these.
if you have tested positive for Coronavirus illness (COVID-19) in the last month, your application will be postponed. You can complete a new application one month after you have fully recovered if you have been postponed cover.
Can I have a paper copy of my policy documents?
No, we have temporarily stopped sending out policy documents via post as a result of our Customer team working remotely. Your documents are accessible via your My Account or we can send you a copy via email.
You can get in touch with us at firstname.lastname@example.org if you have any queries.
What If I have an existing claim?
We continue to assess existing claims, ensuring that they are handled with ease and care. Our claims team will keep you informed via email of your individual claim.
There may be a delay in obtaining medical evidence as a result of current pressure on the NHS due to Coronavirus (COVID-19) and we will contact you to keep you informed of your claim’s position.
If we are awaiting medical evidence and you have spoken with your GP, please let us know if they are unable to provide the documents to us as a result of the delays on the NHS.
What if I need to make a new claim?
You can let us know of a new claim by either emailing us at email@example.com or calling 0800 247 247. Please be aware that if you contact us by phone, there may be longer waiting times than usual, and our opening hours are subject to change.
There may be delays in obtaining medical evidence to assess your claim so please share a copy of all hospital correspondence, including clinic letters and investigations results with us via email. We do not require appointment letters.
See more about our claims service.
I’m worried that I might not be able to continue to make my payments – can you help?
Yes, we’re here to help. We’re aware that there may be an impact on people’s livelihoods due to COVID-19. We have specialists on hand who can discuss your individual circumstances and may be able to help with your financial situation.
The ways we may be able to help include moving your payment dates or deferring payments in the short term.
Don’t wait until you miss a payment as we can help you in advance. We ask that you don’t cancel your payments or direct debits as this can result in your policy being cancelled and we don’t want you to be left uninsured, please get in touch with us in the first instance.
See how and when you can contact us here.